Mobile is more than a marketing tool it’s a way to provide support for customers. Target has seen an even greater uptick in the use of mobile devices as shoppers’ preferred method of accessing the retailer’s offerings. Our customers use their mobile devices more than the average person and this trend has helped launch Target to the top of the online retailing space. Visitors to Target Mobile will now have a more unified experience across mobile, tablet, and desktop devices. Like many other retailers, Target formerly had two distinct websites one for traditional computers and another for mobile devices. Because of this consolidation, visitors’ experiences on both the mobile and desktop versions of Target’s website will be essentially identical.
According to Target’s chief digital officer Jason Goldberger, people rely more than ever on their phones for everything they do, from interacting with friends to scheduling appointments to shopping. As a company, we’ve discussed becoming a mobile-first retailer for quite some time. We’re now exclusively available on mobile devices. Since launching the site for mobile and tablet use last year, the Target Mobile team has been methodically designing, developing, and testing the new experience, which is designed to work for viewing across a wide range of screen sizes.
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Target, a major American retailer, fully embraces Target Mobile technology, and takes a comprehensive approach to leveraging this medium to increase its customer base, advertise limited-time offers, and streamline the shopping process.
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Target Takes Advantage of Mobile Technology in Many Ways
Target has been using SMS for some of their advertising and marketing campaigns since 2005. We strive to be novel and creative in our interactions with guests, tailoring our services to meet their specific requirements. If we think that introducing text messaging into a campaign will help guests or if it fits with our overall strategy, we will include it. Our Target Mobile Ten campaign, which ran from July to August of 2009, was one of our more recent campaigns to use text messaging.
Guests can now sign up for a text message or email notification when the newest Target Mobile Weekly Ad is posted online. Customers can sign up for alerts on the targetwebsite to be informed when new products for the Daily Deals section are added.
Mobile Channel Offers New Brand Opportunities
We’re using mobile to make it easier for guests to locate the products they need at any of our stores, including the Gift Finder, Target Lists, Find a Store, Find it at a Target Store, etc. According to Target Mobile, the mobile channel presents promising new ways for our brand to engage with our guests. We recognize that mobile devices are becoming ever more essential to the daily lives of our guests, and as a result, we will continue to prioritize the provision of mobile solutions that are both practical and easily accessible on the go.
Plan to Use Mobile Technology to Attract Different Customers
Customers who prefer to shop for presents online and who appreciate being kept up-to-date on the latest Target Mobile sales can be reached through our mobile channel, which also helps us to increase brand recognition, promote relevant sales, and improve the overall shopping experience for our guests. We see mobile as a key channel to help guests make the most of their Target Mobile shopping experience, in addition to promoting products, building brand awareness, and engaging guests with our brand.
Innovative Methods of Customer Service
We’re always on the lookout for innovative approaches to interacting with our customers. When deciding what new features to add, we take into account both guest feedback and general market trends. When making decisions, we prioritize how they will affect Target’s customers.
A Mobile-Friendly Design Is the Minimum Strategy
Target Mobile is one priority is to meet the demands of our customers. Therefore, we make it a point to provide means for our guests to provide us with feedback so that we can better understand their needs. Then, we incorporate that information into our deliberations and use it to enhance our mobile resources.
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Text Messages Prevent Discounts and Special Offers
Target Mobile visitors can sign up to receive a text message or email notification whenever the latest Target Weekly Ad or Target Daily Deals are posted to the site. In an effort to streamline the holiday shopping process for our customers, we’ve improved and expanded our mobile features this year. Target has launched mobile access to a variety of Christmas at Target tools, such as a Gift Finder, Target Christmas Videos, and a Merry Planner Calendar. In addition, visitors can sign up to receive holiday-related text messages.
Smartphones and Apps Can Help Guests Find Products
The Target Mobile app has a feature called Gift Finder for guests who need a little more assistance finding the perfect present quickly. In order to assist guests in finding the perfect holiday gift and staying within their budget, this function classifies gift ideas by interest, recipient, or price. Guests can use their smartphones to research product availability and aisle location with the Find it at a Target Store feature.
Full Range of Services We Offer On That Platform
A section of target has been dedicated to discussing the features we provide for mobile customers. We have plans to roll out additional mobile capabilities in the future that will make shopping on the Target mobile site even easier and more fun for guests, but at this time we cannot disclose any specifics. One of our long-term objectives is to increase traffic to Target Mobile website from mobile devices and to make our guests fully cognizant of the full range of services we provide on that platform.